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ODOO TRAINING 0865 - Recurring Maintenance

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1. What triggers the creation of a Recurring Maintenance Profile?
When a service call is completed When a reminder reaches the Remind state When a sales order with a maintenance product is delivered When a marketing email is sent When a customer is created
2. Which product configuration is required for maintenance tracking?
Only products with serial numbers Any product with a vendor assigned Service Product only Storable Product with “Is Equipment” enabled Consumable Product only
3. What is the purpose of the Maintenance Template?
To define maintenance schedules and campaigns To create customer invoices To assign technicians to jobs To track inventory quantities To assign warehouse locations
4. What happens when a reminder is in the “Waiting” state?
A phone call is automatically scheduled No action is required yet The reminder is delinquent The reminder is inactive Emails are actively being sent
5. What occurs when a reminder moves to the “Remind” state?
A service order is created The reminder is marked inactive A technician is automatically assigned The system deletes the reminder An email campaign is launched
6. Which action will reset a reminder back to “Waiting”?
Customer completes maintenance Reminder is manually deactivated Reminder reaches 30 days Email is bounced Customer ignores the email
7. What happens if a customer has multiple units of the same equipment type?
The system blocks the transaction The reminder is deleted The user may be prompted to select the correct equipment Maintenance is not recorded The system automatically assigns maintenance to all units
8. What happens when a customer is blacklisted?
Their reminders are set to inactive Their account is deleted They only receive phone calls They stop receiving all emails They stop receiving marketing emails but still receive transactional emails
9. What defines the “Delinquent” state?
Customer unsubscribed from emails Equipment removed from service Email campaign just started No action taken after 30 days in Remind Maintenance completed successfully
10. How many times is a customer emailed in a marketing campagin
1 2-4 >5 They are sent every week until the customer responses